We're here to get you connected. Most questions are answered below — if you're still stuck, email us at support@ahoray.com and we'll reply within 24 hours.
Before you buy: is your phone compatible?
Your device must be eSIM-capable and carrier-unlocked. Most iPhones (XS and newer) and recent Android flagships (Pixel, Samsung Galaxy S/Note/Z, and others) support eSIM. On iPhone you can check with Settings → General → About → look for a EID number.
How installation works
- After payment, your eSIM QR code and activation details appear instantly and are emailed to you.
- Scan the QR from another screen, or on the same device add it manually under Settings → Cellular/Mobile → Add eSIM.
- Turn on data roaming for the Ahoray line when you arrive at your destination.
Important: install once
An eSIM can only be installed a single time. If you delete it from your device, it cannot be reinstalled and any remaining data is lost. Keep it installed for the whole trip — you can simply turn the line off when you don't need it.
My eSIM won't connect
- Make sure Data Roaming is enabled for the Ahoray line.
- Set the Ahoray line as your Cellular Data line.
- Check the APN matches the one in your activation email, if provided.
- Toggle Airplane Mode on and off, or restart the phone, to re-scan for networks.
Still need help?
Email support@ahoray.com with your order number (in your confirmation email) and a short description of the issue. Screenshots help us resolve things faster.